Shipping policy

SHIPPING POLICY

PROCESSING TIME

Orders are processed within 3–7 business days unless otherwise stated on the product page.

Business days do not include weekends or holidays. Processing time is the time needed to prepare an order before it is transferred to the shipping carrier. It does not include the carrier’s delivery time.

During holidays, product launches, sales, severe weather, or periods of high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to contact you using the information provided at checkout.

SHIPPING CARRIERS

Orders may be shipped through USPS, UPS, or FedEx.

The carrier used for an order may depend on the destination, package size, service availability, delivery speed, and shipping cost.

SHIPPING RATES

Available shipping methods and rates are displayed at checkout. Shipping charges are calculated based on the order, destination, package, and available carrier services.

6:24 Handcrafted may occasionally offer free or discounted shipping as part of a promotion. Any minimum purchase, eligible destination, promotional code, expiration date, or other restriction will be disclosed with that promotion.

Promotional shipping offers are not permanent and may be changed or discontinued.

DELIVERY ESTIMATES

Delivery estimates shown at checkout begin after the order has been processed and transferred to the carrier.

Carrier delivery dates are estimates and are not guaranteed by 6:24 Handcrafted. Delays caused by weather, holidays, transportation interruptions, incorrect addresses, carrier operations, or other circumstances outside our control may affect delivery.

TRACKING

When tracking is available, tracking information will be sent to the email address or phone number provided at checkout.

Tracking information may take up to 48 hours to update after the shipping label is created.

Please allow the carrier time to scan and update the package before contacting us about inactive tracking.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact 624handcrafted@gmail.com as soon as possible. We will try to update the address, but we cannot guarantee changes after processing or fulfillment has started.

6:24 Handcrafted is not responsible for delays, failed deliveries, or additional shipping costs caused by an incomplete or incorrect address supplied by the customer.

If a package is returned to us because of an incorrect address, refused delivery, or unsuccessful delivery attempt, the customer may be responsible for the cost of reshipping the order.

DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask other members of the household.
  3. Check with neighbors, building management, or your mailroom.
  4. Allow one additional business day, because some packages are marked delivered shortly before arrival.
  5. Contact the shipping carrier.
  6. Email 624handcrafted@gmail.com with your order number if the package remains missing.

We will review the tracking information and help determine the appropriate next step. A replacement or refund is not automatically guaranteed when carrier tracking confirms delivery.

LOST PACKAGES

If tracking has not updated for an extended period or the carrier confirms that the package is lost, contact 624handcrafted@gmail.com with your order number.

We may need to open an investigation or claim with the carrier before approving a replacement, refund, or store credit.

DAMAGED PACKAGES

If an order arrives broken, melted, defective, or otherwise damaged, contact 624handcrafted@gmail.com within seven days of delivery.

Include:

• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the shipping box and packaging

Please keep the product and packaging until we confirm whether anything needs to be returned.

RETURN SHIPPING

Return-shipping terms are explained in our Refund and Return Policy.

SHIPPING DESTINATIONS

Available shipping destinations are shown at checkout. If Shopify does not provide a shipping option for an address, we are currently unable to ship the order to that destination.

CONTACT US

For shipping questions, contact:

6:24 Handcrafted
Email: 624handcrafted@gmail.com