Refund policy

REFUND AND RETURN POLICY

We want you to be happy with your 6:24 Handcrafted order. Please review the policy below before requesting a return, refund, replacement, or exchange.

RETURNS

We accept returns requested within 30 days of delivery.

To qualify for a return, the candle must be:

• Unused and unburned
• In its original condition
• In its original packaging
• Accompanied by proof of purchase

To request a return, email us at 624handcrafted@gmail.com with your order number and the reason for the return.

Please do not mail a product back without contacting us first. If your return is approved, we will provide return instructions and the correct return address. Items returned without prior authorization may not be accepted.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Candles that have been lit, burned, or otherwise used
• Gift cards
• Customized or personalized products
• Items clearly marked as final sale
• Products damaged after delivery through misuse, improper storage, or failure to follow candle-care instructions

Because fragrance preference is personal, we cannot accept a return of a used or burned candle based solely on scent preference.

Your rights regarding defective, damaged, or incorrect products are not affected by this section.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your candle arrives broken, melted, defective, or incorrect, email 624handcrafted@gmail.com within seven days of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping box and packaging if the item arrived damaged

After reviewing the information, we may provide a replacement, store credit, or refund. Please keep the product and its packaging until we confirm whether anything needs to be returned.

REFUNDS

We will notify you after receiving and inspecting an approved return.

If the refund is approved, it will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or card provider to process and display the refund.

Original shipping charges are not refundable unless the return resulted from an incorrect, damaged, or defective order.

RETURN SHIPPING

Customers are responsible for return-shipping costs for voluntary returns.

We recommend using a trackable shipping method. 6:24 Handcrafted is not responsible for unauthorized returns or return packages that are lost in transit.

If the return is required because we sent an incorrect, damaged, or defective product, we will provide appropriate instructions and cover reasonable return-shipping costs when a return is necessary.

EXCHANGES

We replace products that arrive damaged, defective, or incorrect after the issue has been reviewed and approved.

If you want a different city, size, or fragrance, request a return for the unused original product and place a new order for the replacement item.

Replacement availability is subject to inventory and production schedules.

GIFTS

Refunds are normally issued to the original payment method used to place the order.

If you received the product as a gift, contact 624handcrafted@gmail.com before returning it. We will review the available replacement or store-credit options without disclosing unnecessary information about the gift giver.

LOST OR MISSING PACKAGES

If tracking shows that your package is delayed, lost, or delivered but you cannot locate it, please:

Check around the delivery location.
Ask other members of the household.
Check with neighbors or building management.
Contact the shipping carrier.
Email us at 624handcrafted@gmail.com with your order number.

We will review the tracking information and help determine the appropriate next step. Refunds or replacements for lost packages are considered individually based on the carrier’s tracking and investigation.

ORDER CHANGES AND CANCELLATIONS

We cannot guarantee that an order can be changed or canceled after production or fulfillment has started.

For return, refund, or order questions, contact:

6:24 Handcrafted
Email: 624handcrafted@gmail.com

Please do not send products to an address found online or listed on an old order. Approved return instructions will include the correct return address.